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Your contract is with Your Sporting Challenge Ltd.
These booking conditions apply to any booking which you make with us, so you should read them carefully. They contain some exclusions and limitations of liability.

1. Your Holiday Contract.
When you make a booking you guarantee that you have the authority to accept on behalf of your party the terms and conditions. A contract will exist as soon as we issue our confirmation invoice, for internet bookings a contract will exist as soon as the booking is confirmed over the web. This contract is made on the terms of these booking conditions which are governed by English Law and we both agree to submit to the jurisdiction of the English Courts at all times.

2. Your Financial Protection.
We are a retail agent for Travel 5 Live Ltd, ATOL No. 6649 issued by the Civil Aviation Authority, which provides for your protection in the event of our insolvency.

3. Your Holiday Price.
When you make your booking you must pay a deposit as requested, plus any insurance premiums. The balance of the price of your travel arrangements must be paid at least 10 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements. If the balance is not paid in time we shall retain your deposit. All monies you pay to Your Sporting Challenge Ltd are held by us on your behalf until we issue our confirmation invoice. The person completing the booking (including on-line bookings) accepts responsibility for payment for all of the persons on the booking, and is responsible for informing all party members of the relevant booking details.

The price of your travel arrangements are only subject to surcharges for increases in transportation costs where such increases are as a result of Governmental action such as an increase in VAT or any other Government imposed increases. Even in this case, we will absorb an amount to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges. Only amounts in excess of this 2% will be surcharged.
Where you have to pay a surcharge there will be an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay more than 10% of the price of your travel arrangements, you may cancel your travel arrangements and receive full refund of all monies paid, except for any premiums paid to us for travel insurance and any amendment charges. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

4. If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way, for example your chosen departure date or accommodation, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £30, and any further cost we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

5. If You Cancel Your Booking
You, or a member of your party, may cancel your travel arrangements at any time. Written notification from the person who made the booking must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges up to the maximum shown: -
Period before brochure departure Amount of cancellation charge incurred (% of total within which written notification Flight Only/Holiday price excluding insurance premiums) is received by Your Sporting Challenge including amounts paid on children's holidays

56 days or more Deposit Only
29 to 55 days 50%
0 to 28 days 100%

If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

6. If We Change Or Cancel Your Holiday
It is unlikely that we will have to make changes to your travel arrangements, but we do plan the arrangements many months in advance. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. For example, if the minimum number of clients required for a particular travel arrangement is not reached, we may have to cancel it. However, we will not cancel your travel arrangements less than 8 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If we are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from us, if available. If it is necessary to cancel your travel arrangements, we will pay you compensation as set out in this clause.

Please note that carriers, such as Airlines, used in the brochure may be subject to change. Such a change is deemed to be a minor change. Other examples of minor changes include alteration of your outward/return flights by less than 12 hours, or changes of aircraft type.

If we make a major change to your flight or holiday, we will inform you as soon as reasonably possible if there is time before your departure. You will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel/accommodation arrangements from us if available or cancelling and receiving a full refund of all monies paid. In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:

Period before scheduled departure date Amount of cancellation charge incurred (% of total
within which a major change is notified Flight Only/Holiday price excluding insurance
to you or your travel agent premiums) including amounts paid on children's holidays
56 days or more Nil
55 days or less £10

FORCE MAJEURE:This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of war, riot, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other unforeseen circumstances that may amount to force majeure.

7. If You Have A Complaint
If you have a problem with your flight/holiday, please inform Your Sporting Challenge Ltd immediately who will endeavour to put things right. You can either telephone us on 0845 121 2018 or e-mail us at If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to our Customer Services Department at Adamson House, Towers Business Park, Wilmslow Road, Didsbury, Manchester, M20 2YY giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify
your concerns and speed up our response to you. If you fail to follow this simple procedure, we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract. We will respond to written complaints within 28 days.

8. Special Requests
You must inform us at the time of making your booking of any special requests which you may have so that we are able to make arrangements, as far as reasonably possible, to cater for them. However, we cannot guarantee that we will be able to cater for all special requests. We may have to make a charge to meet the cost of providing them. Please note that such requests do not form part of our contractual obligations and we have no liability to you if they are not met.

9. What Happens To Complaints
It is unlikely that you will have a complaint that cannot be settled amicably between us. However, disputes to do with this contract which cannot be settled amicably, may (if you wish) be referred to Arbitration under a special scheme which, is arranged by the Association of British Travel Agents, but is administered quite independently by the Chartered Institute of Arbitrators. The scheme provides for a simple and inexpensive method of Arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for any amount greater than £1,500 per person or £7,500 per booking form. Also it does not apply to claims which relate to physical injury or illness.

If you choose to proceed to Arbitration under this scheme, you must send a written notice of your decision to ABTA within 9 months after your scheduled date of return. Full details of the scheme are available from the Association of British Travel Agents at 68 - 71 Newman Street London W1P 4AH.

10. Our Liability to You
(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied as described in the brochure. If any part of your travel arrangements are not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your travel arrangements. We accept responsibility for the acts and/or omissions of our employees, agents and suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of twice the cost of your travel arrangements excluding any amendment charges or insurance premiums.

(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of our employees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of their employment in the provision of your travel arrangements. We will accordingly pay to you such damages as might have been awarded in such circumstances under English Law.

(iii) In respect of travel by air, sea and rail, and the provision of accommodation our liability will be limited in the manner provided by the relevant international convention. You can ask for copies of these international conventions from our offices at Adamson House, Towers Business Park, Wilmslow Road, Didsbury, Manchester, M20 2YY or 0845 121 2018.

(iv) We cannot accept liability where the failure to perform the contract or improper performance of the contract is due to: -

(a) acts and/or omissions of yourself or any member of your party.
(b) The fault of someone else, not connected with the provision services contracted for and is unforeseen or unavoidable.
(c) Any circumstances, unusual or unforeseeable, beyond our control, which could not have been avoided even if all due care had been excised.
(d) Any event, which we, or the supplier of any part of the contract, even with all due care, could not foresee or forestall.

11. Personal Injury Unconnected With Your Booked Travel Arrangements
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity which does not form part of your travel arrangements or an excursion arranged through us, we shall at our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £5,000.

12. Conditions of Carriage
The Contractual terms of the companies that provide the transportation for your travel arrangements will apply to this contract. These may contain terms, which affect your rights to compensation. You may ask for copies of the relevant conditions of carriage from our offices. This brochure is our responsibility, as your tour operator. It is not issued on behalf of, and does not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.
Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must
be under 2 years of age on the date of its return flight.

13. Brochure Accuracy
We will provide facilities and services as advertised in this brochure. If those facilities or services are withdrawn or limited for any reason, we will try to advise you, and where appropriate pay compensation. We cannot pay compensation for events which are out of the control of Your Sporting Challenge Ltd or its suppliers.

14. Travel Documentation
It is your responsibility to have valid travel documentation. We will look to recover from you any fines imposed upon your carrier or Your Sporting Challenge Ltd as a result of your holding incorrect or improper documentation.

15. Checking Inbound Flights
On some flights you can be asked to confirm your inbound (return) flight details with the overseas office, telephone number of which appears on your holiday itinerary, not more than 48 hours and not less than 12 hour prior to the previously notified flight time. Documentation included with your tickets will advise if this requirement is necessary and we cannot accept liability for any losses or expenses to passengers who fail to comply with this condition.

The times quoted on your flight tickets are local times. It is essential for you to check in at least 2 hours before the flight departure time. If the outbound journey is not used with the inbound flight then the reservation is automatically cancelled. documentation.

16. Insurance
Adequate travel insurance cover must be taken. Should you wish to pre-book the specially negotiated Your Sporting Challenge cover, please call for more details on 0845 121 2018.

17. Passport & Visa
Please ensure that your passport and any necessary visas are valid for your complete trip and that the name on your passport matches the name on your ticket. Some countries require passengers to have at least six months validity remaining on a full 10-year passport. Visas may be required for British Citizens for entry to non EU countries Visas may also be required for longer stays over three months in certain EU countries. For up to date on immigration and visa requirements please contact the embassy, high commission or consulate of your destination.

18. Health & Safety
For medical advice regarding your journey, including vaccinations, please contact your GP. The Department of Health leaflet “Health Advice for Travellers” is available from the Health Literature Line on freefone
0800 555 777. The Foreign and Commonwealth Office (FCO) issues up to date information on safety issues for many countries worldwide. For details, contact the FCO Travel Advice Line on 020 7238 4503/4504 or
BBC Ceefax or


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